Thank you for your feedback!

Our patient feedback surveys have been evaluated and as requested by our patients we will aim to improve on:

1)  Informing patients of wait times

-       We will communicate with patients when they check in for an appointment about their wait time

-       We will aim to call patients ahead of time to inform them of major wait times

-       We will encourage patients to book longer appointments if and when required to help doctors stay on time and for patient care.

2)  Waitlist for patients

-       We do hold appointments each day for urgent consultations for each doctor, though we will implement a cancellation list each day per doctor with the intention to help patients that require an appointment that day with their preferred doctor. 

3)  Publish appointments online

-       We currently have an online booking system, HotDoc. With patients feedback of asking for this service, we will promote this more via posters in the waiting room and treatment room, verbally informing patients and Facebook posts.

Thank you again to those who had taken the time to complete our surveys, we appreciate all types of feedback and always endeavor to improve our services.