Practice Information

Treatment Rooms
All the practices feature state of the art treatment rooms and equipment which are fully staffed with highly trained and experienced nurses.
Appointments
Please phone or book online for an appointment (http://www.lpmc.com.au). Whilst every effort will be made to accommodate your preferred time, emergencies will always be given priority. Longer consultation times are available, please ask our receptionists if you require a longer appointment. Walk in appointments are accepted and will be triaged. We encourage patients to discuss the costs, risks, and benefits of investigations and referrals to other specialists. These referrals cannot be backdated. We therefore ask patients to make an appointment two (2) weeks prior to the specialist review. This allows us time to include relevant information about your condition for the specialist.
Repeat Prescriptions
For the benefit of your ongoing health care, your Doctor would like to see you for any repeat prescriptions.
How to get my test results
We encourage all patients to make an appointment for their test results. Any patient with an abnormal test result, will be recalled to the practice to discuss the results with their Doctor. No Results will be given over the telephone.
Phone Calls
Our doctors generally will not be able to take patients' calls during a consultation. Our reception staff can forward your message to the doctor who will return your call as soon as it is practicable. If the matter is urgent please let staff know the nature of the urgency so we can deal with your call appropriately.
Billing Information

Bulk billing is available at this practice for current Medicare card holders. Please remember to bring your Medicare Card with you to each appointment as well as your Pension & Health Care cards.

Some medicals and visits are not covered by Medicare, eg: work-related accidents and injuries, life insurance, superannuation etc. If you have any queries please ask reception when making the appointment. Payment is required for additional services at the time of consultation, EFTPOS facilities are available at all our practices.

Labrador Park Medical is predominantly a bulk-billing surgery and our aim is to provide patients with affordable health care. In order to maintain bulk-billing entitlements at this surgery patients are required to attend their appointments on time and to notify the surgery of any cancellations “prior” to the appointment time. Failure to comply with these requirements may result in a fee being charged and a loss of bulk-billing entitlements at this surgery.

Interpreter Service
Should you require the services of an interpreter during a consultation with the Doctor, please advise the receptionist when making the appointment.
Disability Facilities
Wheelchair access is available from the undercover and outside parking areas. Toilet facilities for the disabled are available in the practice. Should you have any special needs, please discuss this with the receptionist, nurse or your Doctor.
After Hours Care and Home Visits
After Hours Care can be arranged for those too ill to attend the Clinic through our after-hours agency. For an after-hours, bulk-billed home visit, please call the National Home Doctor Service on 13 SICK (13 74 25). An after-hours telephone support service is available to current patients of the practice if urgent medical advice is required. This service operates Monday to Friday evenings until 11:00 pm. To speak with our on-call doctor, please call 0488 030 645.
Recalls

We encourage all patients to make an appointment for results

Any patient with any abnormal results will be recalled to the practice to discuss results with the doctor. No results will be given over the phone.

Reminder System
Our practice is committed to preventative care. We may send you a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let our receptionist know.
Privacy Policy

In accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012, all information collected is treated as sensitive information. To protect your privacy, this practice operates strictly in accordance with the Act.

What information is collected

Only necessary information for the undertaking of functions and activities relating to the services we offer is collected.

Why we collect health information

We collect information:

  • To manage your health issues
  • For the normal running of the business, e.g. billing.

How we handle your health information

Our doctors and staff are trained to handle your personal information discreetly and privately. We also engage in a range of security initiatives to protect your information from loss or misuse.

You may obtain access to the information

For further details ask at the front desk. Usually information is available within 30 days of lodging request. Nominal charges may apply.

The organisations or persons to whom information is usually disclosed

Health providers involved in your treatment and care may receive selected information from your personal health record. These include pathology, hospital, radiology and specialist services.

The consequences of not providing all or part of the information requested

There may be serious repercussions if we do not know who you are, how to contact you or be able to contact you in a timely manner. Withholding personal health information from your GP or others involved in your health care may put your life or health at risk.

If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask to speak to our Privacy Officer.

Feedback and Suggestions

If you have a problem or feedback we would like to hear about it. Please feel free to talk to your doctor or receptionist. All suggestions or complaints in writing will receive full consideration. Send your complaints marked confidential to Practice Manager Labrador Park Medical Centre Shop 13, 100 Brisbane Road, Labrador, QLD, 4215.

Please find following contact details for the formal complaint body in Queensland.

Health Complaints

Office of the Health Ombudsman, Director, Business Innovation
GPO Box 13281, George St
Brisbane, QLD, 4003
Ph 133646
Email: info@oho.qld.gov.au

Your Rights and Responsibilities

As a patient of this practice, you have the right to:

  • Qualified, competent staff who will attend to you with care and skills
  • Respect for your culture, ethnicity and religious beliefs
  • Fair treatment regardless of your race, language, age, sex, sexual preference or disability
  • Have a clear explanation of your health problems, treatment and risk
  • Receive a confidential service
  • Be involved in the treatment or management plan regarding your health
  • Expect complaints are dealt with quickly and fairly
  • Provide positive feedback
  • Private and confidential service

As a patient of this practice, you have the responsibility to:

  • Treat all staff with courtesy and respect
  • Retain from using abusive or threatening language or behaviour
  • Be respectful to others in regards to their culture, ethnicity, religious beliefs, race, age, sexual preference, language or disability

NO TOLERANCE FOR DISCRIMINATION

  • Understand the staff of this practice have certain policies and procedures to adhere to regarding service provisions including Confidentiality and Privacy
  • To understand due to times of high demand and unforeseen emergencies there may be delays
  • Make follow up appointments and collect results